Quality of Care and Patient Satisfaction from PHC in Benghazi, Libya

A study conducted to understand quality of care and patient satisfaction from primary healthcare in Benghazi city. Quality has been defined in this study as doing right things right in a right manner at the right time with a right mix of manpower, equipments, space and management systems and subsystems. Patient satisfaction, the result of quality of care is the comfort level of beneficiaries in terms of care and concern shown by the facility. Beneficiaries are highly satisfied with the quality of care received. Two major significant variables associated with satisfaction are age of patient and selection of facilities. Those in younger age are less satisfied than others. People seek facilities at different locations and reach better satisfaction levels. This study concludes that primary health care facilities are working well effectively. But the efficiency of the system might be of attention in the coming years. This might be made through manpower mix, skill upgradation, human resource development activities and so on. Facilities might also focus on patient satisfaction. Provisions are made to ensure satisfaction of users.