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Books in English > Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services > Service Design for Business - A Practical Guide to Optimizing the Customer Experience

Service Design for Business - A Practical Guide to Optimizing the Customer Experience

Name: Service Design for Business - A Practical Guide to Optimizing the Customer Experience
Brand: John Wiley & Sons Inc
SKU: 09084815
Price: 24.46 EUR
Availability: InStock

Ben Reason

Lavrans Lovlie

Melvin Brand Flu

Language

English

Book Hardback

Libristo code: 09084815

Publishers John Wiley & Sons Inc, December 2015

Service design offers a tangible and effective approach for organizations to employ to better respon... Full description

Libristo code: 09084815

61 b

24.46 €

In stock at our supplier Shipping in 19-25 days

30-day return policy

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Service design offers a tangible and effective approach for organizations to employ to better respond to the needs and demands of their customers. "The Art of Services Design" shows how organizations can employ the creativity of a design approach and connect it to the real issues and needs of people in organizations who need tools to move their businesses forward. This highly visual book is a practical guide on how to respond to the customer experience challenge, by connecting the market factors to the organizational challenge through the lens of the customer.