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Psychology of Customer Care

Language EnglishEnglish
Book Hardback
Book Psychology of Customer Care James J. Lynch
Libristo code: 04595344
Publishers PALGRAVE MACMILLAN, January 1992
This book breaks new ground on customer care. Drawing on the author's international experience and r... Full description
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175.94 €
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This book breaks new ground on customer care. Drawing on the author's international experience and research, it provides new insights into helping customers make the best use of their time when dealing with YOUR organisation. Guidance is given on 'time shaping' for optimum customer satisfaction. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

About the book

Full name Psychology of Customer Care
Author James J. Lynch
Language English
Binding Book - Hardback
Date of issue 1992
Number of pages 274
EAN 9780333557693
ISBN 0333557697
Libristo code 04595344
Publishers PALGRAVE MACMILLAN
Weight 521
Dimensions 140 x 216 x 21

Categories

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Public relations
Society & Social Sciences > Psychology > Occupational & industrial psychology
Economics, Finance, Business & Management > Business & Management > Management & management techniques
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