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Citizens and Service Delivery

Language EnglishEnglish
Book Paperback
Book Citizens and Service Delivery Margaret Koziol
Libristo code: 07413246
Publishers World Bank Publications, December 2011
This report reviews how citizens can influence service delivery through access to information and op... Full description
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This report reviews how citizens can influence service delivery through access to information and opportunities to use it to hold providers accountable. It focuses on social accountability measures that support the use of information to increase transparency and service delivery and grievance redress mechanisms to help citizens use information to improve accountability.

About the book

Full name Citizens and Service Delivery
Author Margaret Koziol
Language English
Binding Book - Paperback
Date of issue 2011
Number of pages 148
EAN 9780821389805
ISBN 9780821389805
Libristo code 07413246
Publishers World Bank Publications
Weight 226
Dimensions 228 x 151 x 12

Categories

Society & Social Sciences > Politics & government > Central / national / federal government > Central / national / federal government policies
Economics, Finance, Business & Management > Finance & accounting > Finance > Public finance & taxation
Society & Social Sciences > Social services & welfare, criminology > Social welfare & social services
Society & Social Sciences > Society & culture: general
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